Terms of service

Terms of Service

Effective Date: July 20, 2026

Welcome to BhaviCraft ("BhaviCraft," "we," "our," or "us"). These Terms of Service ("Terms") govern your access to and use of our website located at https://bhavicraft.com (the "Website"), including any purchases made through the Website.

By accessing or using our Website, you agree to be bound by these Terms. If you do not agree with these Terms, please do not use our Website.

1. About BhaviCraft

BhaviCraft is an online store offering handmade bangles, handcrafted accessories, crochet creations, gift items, home décor, festive collections, personalized handmade products, and other artisan-made products.

2. Eligibility

By using our Website, you confirm that:

  • You are at least 18 years of age or are using the Website under the supervision of a parent or legal guardian.

  • You have the legal authority to enter into a binding agreement.

  • All information you provide is accurate, current, and complete.

3. Products

We strive to display our products as accurately as possible.

Because many of our products are handmade:

  • Slight differences in color, texture, size, finish, and design may occur.

  • Product photographs are for illustration purposes, and actual colors may vary due to screen settings and lighting.

  • Small variations are a natural characteristic of handcrafted products and are not considered defects.

We reserve the right to modify, discontinue, or limit any product without prior notice.

4. Pricing

  • All prices displayed on the Website are subject to change without notice.

  • Prices are shown in the selected currency at checkout.

  • We reserve the right to correct pricing errors at any time.

If an order has already been placed with an incorrect price, we may cancel the order and issue a full refund where applicable.

5. Orders

Once you place an order, you will receive an order confirmation email.

Receiving an order confirmation does not guarantee acceptance of the order.

BhaviCraft reserves the right to:

  • Accept or reject any order.

  • Cancel orders due to pricing errors.

  • Cancel orders suspected of fraud or unauthorized activity.

  • Cancel orders due to product unavailability.

  • Limit quantities purchased.

If payment has already been received for a cancelled order, an eligible refund will be issued through the original payment method.

6. Payment

We accept secure online payments through trusted payment providers including:

  • Razorpay

  • PayPal

All payment information is processed securely by the respective payment providers.

BhaviCraft does not store complete debit card, credit card, or banking information.

7. Shipping

  • We ship products worldwide.

  • Free shipping is available on eligible orders within India.

  • Delivery times provided on the Website are estimates only.

  • Delivery may be delayed due to customs clearance, courier issues, weather conditions, public holidays, or other circumstances beyond our control.

Customers are responsible for providing accurate shipping information.

8. International Orders

Customers outside India may be responsible for:

  • Import duties

  • Customs fees

  • VAT or GST

  • Other local taxes or government charges

These charges are determined by the destination country and are the customer's responsibility.

9. Returns, Refunds and Exchanges

Returns, refunds, and exchanges are governed by our separate Return & Refund Policy.

As many of our products are handmade or personalized, certain products may not be eligible for return or exchange unless they are received damaged, defective, or incorrect.

10. Intellectual Property

All content available on the Website, including but not limited to:

  • BhaviCraft logo

  • Product photographs

  • Product descriptions

  • Designs

  • Graphics

  • Text

  • Icons

  • Website layout

  • Branding

is the exclusive property of BhaviCraft or its licensors and is protected by applicable intellectual property laws.

No content may be copied, reproduced, modified, distributed, or used without prior written permission.

11. Prohibited Activities

You agree not to:

  • Use the Website for unlawful purposes.

  • Violate applicable laws or regulations.

  • Attempt to gain unauthorized access to our systems.

  • Introduce malware, viruses, or harmful code.

  • Interfere with the Website's operation or security.

  • Copy or exploit Website content without permission.

12. User Reviews and Content

If you submit reviews, comments, photographs, or other content to BhaviCraft:

  • You confirm that the content is your own or that you have permission to share it.

  • You grant BhaviCraft a non-exclusive, royalty-free license to use, reproduce, display, and publish such content for promotional and business purposes.

We reserve the right to remove content that is unlawful, offensive, misleading, or violates these Terms.

13. Disclaimer

The Website and all products are provided on an "as available" and "as is" basis.

While we strive to ensure the accuracy of information on the Website, we do not guarantee that:

  • The Website will always be available without interruption.

  • Product descriptions are free from typographical errors.

  • The Website will always be free from viruses or other harmful components.

14. Limitation of Liability

To the fullest extent permitted by applicable law, BhaviCraft shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from:

  • Use of the Website.

  • Purchase or use of products.

  • Delays in shipping.

  • Website interruptions.

  • Third-party service failures.

Our total liability shall not exceed the amount paid for the product giving rise to the claim.

15. Governing Law

These Terms of Service shall be governed by and interpreted in accordance with the laws of India.

Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the courts located in Surat, Gujarat, India.

16. Changes to These Terms

We reserve the right to modify these Terms of Service at any time.

Updated versions will be published on this page with a revised Effective Date.

Your continued use of the Website after changes become effective constitutes your acceptance of the updated Terms.

17. Contact Information

If you have any questions regarding these Terms of Service, please contact us:

BhaviCraft

Website: https://bhavicraft.com

Email: info.bhavicraft@gmail.com

Business Address:

62, Aashirwab Bunglows 3
Gadhpur to Pasodara Road
Mission Road
Surat, Gujarat 395013
India