Shipping policy

Shipping Policy

Effective Date: July 20, 2026

Thank you for shopping with BhaviCraft.

At BhaviCraft, every product is handmade and made-to-order with care, love, and attention to detail. Since each item is specially crafted after your order is placed, we kindly ask you to review our Shipping Policy before making a purchase.

1. Order Processing & Dispatch

All products are handcrafted and made-to-order.

  • Orders are processed only after successful payment confirmation.

  • Production begins once your order is confirmed.

  • Orders are typically handcrafted and dispatched within 3–5 business days.

  • During festivals, public holidays, sales, or periods of high order volume, processing and dispatch may take slightly longer.

  • Orders are processed from Monday to Saturday, excluding public holidays.

📌 Important Note

Every BhaviCraft product is carefully handcrafted by skilled artisans. While our standard processing and dispatch time is 3–5 business days, we always strive to complete and dispatch your order as quickly as possible without compromising the quality of our handmade products.

Once your order has been dispatched, we work with trusted courier partners to ensure it reaches you at the earliest possible time. Delivery timelines are estimates and may occasionally be affected by courier operations, customs clearance, weather conditions, public holidays, or other circumstances beyond our control.

Our commitment is always to provide the fastest possible dispatch and delivery while maintaining the highest quality standards for every handmade product. We truly appreciate your patience and support for handmade craftsmanship.

2. Shipping Destinations

BhaviCraft proudly ships across India and worldwide.

If we are unable to deliver to your location, we will notify you and issue a refund where applicable.

3. Shipping Charges

India

  • Free Shipping on all orders across India.

International Orders

  • Shipping charges are calculated at checkout based on your destination, package weight, and shipping method.

  • Customers are responsible for any customs duties, import taxes, VAT, or other charges imposed by their destination country.

4. Estimated Delivery Time

Delivery timelines begin after your order has been dispatched.

India

  • Processing & Dispatch: 3–5 Business Days

  • Estimated Delivery After Dispatch: 3–7 Business Days

  • Estimated Total Delivery Time: 6–12 Business Days

International

  • Processing & Dispatch: 3–5 Business Days

  • Estimated Delivery After Dispatch: 7–21 Business Days

  • Estimated Total Delivery Time: 10–26 Business Days

Please note that these timelines are estimates and may vary depending on your location, courier partner, customs clearance, weather conditions, public holidays, or other unforeseen circumstances.

5. Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation email with a tracking number (where available).

Tracking information may take 24–48 hours to become active after dispatch.

6. Shipping Delays

Although we make every effort to deliver your order within the estimated timeframe, delays may occasionally occur due to factors beyond our control, including:

  • Courier or postal service delays

  • Customs inspections or clearance

  • Severe weather conditions

  • Public holidays

  • Natural disasters

  • Government restrictions

  • Incorrect or incomplete shipping information provided by the customer

  • Other unforeseen circumstances

BhaviCraft is not responsible for delays caused by third-party shipping carriers or customs authorities.

7. Incorrect Shipping Address

Please ensure that your shipping address and contact details are correct before placing your order.

BhaviCraft is not responsible for orders delivered to an incorrect address provided by the customer.

If an order is returned because of an incorrect or incomplete address, additional shipping charges may apply for reshipment.

8. Lost or Missing Packages

If you believe your package has been lost during transit, please contact us as soon as possible.

We will work with the shipping carrier to investigate the shipment.

Packages marked as "Delivered" by the courier to the address provided may not be eligible for a replacement or refund unless required by applicable law.

9. Damaged, Defective or Incorrect Orders

If your order arrives damaged, defective, or you receive the wrong product, please contact us within 48 hours of delivery.

To process your request, please email info.bhavicraft@gmail.com with:

  • Your Order Number

  • Clear photos of the product

  • Photos of the shipping package

  • A continuous unboxing video showing the unopened package, shipping label, and the complete opening process without any cuts or edits

Please Note: Claims for damaged, defective, missing, or incorrect items submitted without a valid unboxing video may not be eligible for a replacement or refund.

Please refer to our Return & Refund Policy for complete details.

10. Order Cancellation

Since every product is handmade and made-to-order:

  • Orders may be cancelled within 12 hours of placing the order, provided production has not started.

  • Once production has begun, the order cannot be cancelled.

Please refer to our Cancellation Policy for more information.

11. Contact Us

If you have any questions regarding shipping or your order, please contact us:

BhaviCraft

Website: https://bhavicraft.com

Email: info.bhavicraft@gmail.com

Business Address:

62, Aashirwab Bunglows 3
Gadhpur to Pasodara Road
Mission Road
Surat, Gujarat 395013
India

Our customer support team aims to respond within 1–2 business days.